FAQ

(About Tea)

What is the best way to store tea?

Tea absorb water and smell readily and affected by heat and temperature easily, therefore it should be stored in a cool, dry place. The refrigerator is not ideal to keep it as the door is often open and close and the temperature is not stable. The gap of temperature makes internal condensation and tea becomes debased.

Since glass bottles don’t have light blocking effect, they are not recommended. Our zippered bag is available to keep tea away from water and smell.

 

(About shipping)

We use Japan Post (EMS for overseas) to dispatch the majority of our orders and we aim to ship your order within 48 hours of it being received (excluding weekends & Japan public holidays).

For further information, please check Worldwide Shipping And Delivery Information.

 

(About gift wrapping)

Do you offer a gift wrapping service?

We offer a simple packaging freely; If you would like to have a gift box, please check "gift" in this website.

How much can I write on my gift message?

The gift message can contain up to 200 characters, inclusive of spaces.

 

(About wholesales)

What is wholesaler advantage?

You can purchase our fresh teas at discounts.

What's the minimum order quantity?

We have a minimum order requirement of 2 kg. The 2 kg order could be a combination of all the tea we sell.