Shopping Guide

Shopping Process

You can enjoy shopping online all day. TeaholicsCustomer Service opening hours are:
Monday to Friday: 9:00am – 9:00pm (include time zone)
*Except bank holidays

step.1 Select eligible items

step.2 Add to basket
Choose a quantity and click ‘Add to basket’.

step.3 Confirm your order
Check the quantity and contents of your order.

step.4 Delivery methods
We recommend you to choose Click Post for domestic delivery which dispatches a maximum of 3 packages of teas for 300 yen. If you order more than 4 packages of tea, tea in tins, tea wares, or gift, we dispatch your goods via parcel delivery service.
If multiple box sizes are shown, please opt to the biggest one so as not to restart payment from the beginning.
A confirmation message is sent to you after placing an order. If the item you ordered is out of stock, we’ll contact you by e-mail.
Note: If you don’t receive any e-mail after putting in an order, the order might not have been done correctly. Could you kindly message us on the page ‘Contact us’?

Step.5 Payment method
Credit cards: VISA, MASTER, AMERICAN EXPRESS
Bank transfer
Bank name: JAPAN POST BANK
Branch name: ZEROROKUHACHI
Branch code: ZEROROKUHACHI
Account type: Savings account
Account number: 4505406
Account name: ka)fuonto
After receiving money, we’ll dispatch the items. If we don’t receive money for a week after your order, it is automatically cancelled.
Business hours: 9:00-21:00 weekdays except bank holidays

step.6 Dispatch
After clearing payment, we’ll dispatch the item/items as soon as possible.

Delivery Date

It takes about a week to deliver the item/items to you.
If you designate the date and time of shipping, please select on or after 7 days.
Business hours are only weekdays, we count a week for 5 days, and cannot dispatch items on weekends.
Payment On Delivery
・You receive the item by paying on a C.O.D (cash on delivery) basis.
・Cash on delivery fee is charged on you.
・Keep the receipt on a C.O.D, we don’t publish another receipt.
・C.O.D is possible when you select express package for delivery.

Shipping

By Click Post: 300 yen
We recommend you to choose Click Post for domestic delivery which dispatches a maximum of 3 packages of teas for 300 yen. If you order more than 4 packages of tea, tea in tins, tea wares, or gift, we dispatch your goods via parcel delivery service.

Worldwide Shipping And Delivery Information

We use Japan Post (EMS for overseas) or Yamato Transport for domestic to dispatch the majority of our orders and we aim to ship your order within 48 hours of it being received (excluding weekends & Japan public holidays).
You agree that we will not be responsible for failure to deliver if you have supplied us with an incorrect or incomplete address.

Domestic delivery Rates

By Post
Orders up to 3 kinds of tea: 324 yen all around Japan
*It excludes teas in tins and tea wares since their sizes are bigger than the post size.
Orders 10,800 yen and over: For Free all around Japan

By Yamato Transport

サイズ   60cm 80cm 100cm
Hokkaido Hokkaido ¥1,300 ¥1,500 ¥1,800
Kita-tohoku Aomori Akita Iwate ¥1,000 ¥1,200 ¥1,400
Minami-tohoku Miyagi Yamagata Fukushima ¥900 ¥1,100 ¥1,300
Kanto Ibaraki Tochigi Saitama Chiba Kanagawa Tokyo Yamanashi ¥800 ¥1,100 ¥1,300
Shinetsu Niigata Nagano ¥800 ¥1,100 ¥1,300
Chubu Shizuoka Aichi Mie Gifu ¥800 ¥1,100 ¥1,300
Hokuriku Toyama Ishikawa Fukui ¥800 ¥1,100 ¥1,300
Kansai Osaka Kyoto Shiga Nara Wakayama Hyogo ¥900 ¥1,200 ¥1,400
Chugoku Okayama Hiroshima Yamaguchi Tottori Shimane ¥1,000 ¥1,300 ¥1,500
Shikoku Kagawa Tokushima Ehime Kochi ¥1,100 ¥1,400 ¥1,600
Kyushu Fukuoka Saga Nagasaki Kumamoto Oita Miyazaki Kagoshima ¥1,200 ¥1,500 ¥1,800
Okinawa Okinawa ¥1,300 ¥1,900 ¥2,500

About International Delivery

After making payment by credit card, we would add accurate postage on your order. Please check this list as a reference.

Worldwide delivery rates and dates
By Express Mail Service (EMS)

Weight
Delivery dates
First Zone
Asia
4-5 days
Second ZoneⅠ
Oceania, North America, Central America and the Middle East
6-7 days
Second ZoneⅡ
Europe
7-8 days
Third Zone
South America and Africa
Unknown
500g 1,800 2,400 2,700 3,100
1㎏ 2,600 3,500 3,700 5,000
1.5㎏ 3,200 4,300 4,700 6,700
2㎏ 3,900 5,400 5,800 8,800
3㎏ 4,900 6,700 7,400 12,000
5㎏ 6,800 9,400 10,600 17,800
First Zone
Asia
Second ZoneⅠ
Oceania, North America, Central America and the Middle East
Second ZoneⅡ
Europe
Third Zone
South America and Africa
India, Indonesia, Rep. of Korea, Cambodia, Guam, Saipan, Singapore, Sri Lanka, Thai, Taiwan, China, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macao, Malaysia, Myanmar, Maldives, Mongolia, Laos USA, El Salvador, Canada, Cuba, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Honduras, Mexico, United Arab Emirates, Israel, Iraq, Iran, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Syria, Turkey, Bahrain, Jordan Iceland, Ireland, Azerbaijan, Italy, Ukraine, United Kingdom, Estonia, Austria, Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Greenland, Germany, Norway, Hungary, Finland, France, Bulgaria , Belarus, Belgium , Poland, Portugal, Macedonia, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Russian Federation Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay,
Brazil, Venezuela, Peru, Algeria,
Uganda, Egypt,
Ethiopia, Ghana, Gabon,
Kenya, Cote d’Ivoire,
Sierra Leone, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, Republic of South Africa, Mauritius, Morocco,
Rwanda

Cancellations & Returns

We pride ourselves on bringing to you the freshest tea there is. And tea, just like any other vegetable or fruit, is perishable. We consider returned goods, compromised in freshness. So teaholics doesn’t do returns.
Instead, please write to us at help@teaholics.co.jp or send us a chat message from our website; we promise to do whatever we can to remedy the issue. When the day ends, your satisfaction is what matters to us.

Ensuring that our customers get only the highest quality teas is top priority for us at teaholics. However, if you think we’ve messed up somewhere- with the quality or with quantity or contents of your order, all you need to do is reach out to our customer support by email us at help@teaholics.co.jp We’ll be glad to help you out with the best possible solution.

・Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail center and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.

・Due to strict Customs Regulations in Australia we are unable to dispatch anything that contains Citrus Peel or Wood to this country.

・Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.

・When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.
We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.

・Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. This may vary from country to country and we ask that you contact your local customs office for additional information. We cannot refund any shipping costs should your order be returned for any of these reasons.

・If you do not receive your order within 20 working days, please contact us on the web or email us at info●teaholics.co.jp  *change●to @

・We will refund lost or damaged orders.